Abbey Cars Pinner (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as the data controller for the personal data we collect about you. If you have any questions, see Section 10 for our contact details.
We collect only the data necessary to provide our taxi and private hire services:
We do not collect any special category data (such as health, ethnicity, or religion) in the ordinary course of providing our services.
Under UK GDPR, we are required to have a lawful basis for processing your data. We rely on the following:
We use your personal data to:
We do not sell or rent your personal data. We may share it with:
Any third parties we engage are required to handle your data in accordance with UK GDPR.
We retain your personal data only for as long as necessary:
| Category | Retention period |
|---|---|
| Booking and journey records | Up to 6 years (legal/tax purposes) |
| Customer communications | Up to 2 years after last contact |
| Payment records | As required by HMRC (typically 6 years) |
After these periods, data is securely deleted or anonymised.
| Access: Request a copy of the personal data we hold about you. | Rectification: Ask us to correct inaccurate or incomplete data. |
| Erasure: Request deletion of your data where no legal basis remains. | Restriction: Ask us to limit how we process your data. |
| Portability: Receive your data in a structured, machine-readable format. | Object to processing based on our legitimate interests. |
To exercise any of these rights, contact us using the details in Section 10. We will respond within one month, as required by law. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We do not routinely transfer your personal data outside the UK. If we ever need to do so, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
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We collect only the data necessary to provide our taxi and private hire services
| Email: | info@abbeycarspinner.com |
| Phone: | 0208 866 1866 |
| Website: | www.abbeycarspinner.com |
You may also write to us at our registered address. We aim to respond to all data-related enquiries promptly and within the statutory timeframes.
We may update this policy from time to time to reflect changes in our practices or in UK data protection law. The current version will always be available on our website. Where changes are significant, we will notify you directly where possible.